If you are not fully satisfied with your hair service, balance salon spa must be notified within the first 24-48 hours of the services. Preferably, prior to you leaving the salon, so we may address your concerns immediately.
Your reservation time spot is created especially for you, therefore we will ask to hold your specially allocated spot with a card. However, we understand that occasionally you may have to rearrange your schedule with us. We respectfully ask that you contact us via, phone/text, or email, 24 hours prior to your services. You will be emailed, called, and/or texted the day of or 2 days prior, to confirm your appointment. Please make sure you have opted in to receive texts, calls and email confirmations.
As a courtesy to our guests and team's valuable time, it is company policy for all guests to give 24 hours notice for cancellations, especially for large extended service time spots. Failure to do so, will result in a charge of 50% of your scheduled services for missed appointments/no shows. Thank you for your understanding.
We respectfully request that you arrive 15 minutes prior to your scheduled appointment time. When booking services at balance salon spa, your appointment is scheduled with a member of our team, whose time is allocated exclusively for your scheduled appointment. *If you are late for a scheduled appointment, it can cause a domino effect for our guests. Therefore, our company policy offers you two options:
All salon spa product returns must be within 30 days of product purchase (no exceptions) with the receipt from balance salon spa. We do not accept product returns from other salon spas.
Thank you for respecting our Guest's and Artist' time.
We appreciate your business and strive to maintain a professional and relaxing atmosphere for everyone.